INDEX OF CONTENTS
- CONCLUSION OF THE CONTRACT
- AVAILABILITY OF PRODUCTS
- ORDERS AND EXPENSES
- PURCHASE MODE
- WAY TO PAY
- PURCHASE GUARANTEES
- RIGHT OF CANCELLATION AND WITHDRAWAL
- ASSIGNMENT OF RIGHTS AND OBLIGATIONS
- FORCE MAJEURE
- LEGISLATION AND JURISDICTION
- COMPLAINT FORMS
This document, CGC, together with the documents mentioned therein, establishes the conditions governing the purchase of services on the website www.manolocarrasco.com, owned by ARTES ESCENICAS CLIO, S.L., with address at C/ Ancha18 11001 – (Cadiz) and with an email address: firstname.lastname@example.org.
We ask you to carefully read the GTC before using this website.
By using this website or placing a purchase order through it, you are bound by these CGC, which may be modified, but the CGC in force at the time of use of the website or conclusion of the contract will apply.
The USER can access, print, download and save the General Conditions of Contract at any time. These Conditions will be permanently accessible on the Website through the corresponding link.
The elements of the Web, as well as the services that appear for sale, have been originally created in your idea, image, production system, etc., expressly by our company. The reproduction, publication, transmission, modification or distribution by any means of any element of this website is expressly prohibited. The photographs, images, illustrations, designs, graphics, icons and any other element that forms part of the Web are the exclusive property of ARTES ESCENICAS CLIO.
- CELEBRATION OF THE SALE CONTRACT
Those services that appear related on the Web will be the object of the Contract.
To place telephone orders or on our website, you must be of legal age and have the ability to contract, you must be a registered user. By doing so, you will also have the advantage that in future purchases you will be able to know the history of your orders, your data, your payment formula, etc. To do this, you will only have to register by choosing a username and a password, and indicate your tax information for billing and delivery (name, surname, ID, address, email and telephone).
In case of suspecting that the applicant is a minor, although www.manolocarrasco.com will not be responsible for verifying its veracity, or derived effects, the purchase could be canceled because the applicant is a minor, if well they will not be the responsibility of www.manolocarrasco.com and the legally established precautionary measures could be adopted for the information of parents or guardians.
It is essential to read and accept the document of general contracting conditions (CGC).
We will not be obliged to supply you with any product that could have been part of the order but that is not detailed when we confirm the supply of the same.
To place an order, you must follow the online purchase procedure and click on “Authorize payment/Accept/purchase”.
After this, you will receive an email acknowledging receipt of your order.
All orders are subject to our acceptance, of which you will be informed through an email or notice with the confirmation of the sale, in which we confirm that the order is in process or has been processed. This email, or notice, is considered confirmation of the sale.
- AVAILABILITY OF PRODUCTS
Due to the large number of items, we cannot guarantee stock of all of them, although we can inform you when it will be available.
For the purposes of these CGC, it will be understood that the order has been made, at the time of sending the email, with the acceptance of the same. Normally our confirmation time is very short or even immediate.
In this sense, if exceptionally, once the order has been placed, there are difficulties regarding any of the products you requested, we reserve the right to inform you about alternatives that may be of interest to you. If you do not wish to place an order for these substitute products, we will refund any financial amount you may have paid. In any case, a delay in the confirmation with respect to the indicated periods will not give the right to demand any compensation.
- ORDERS AND EXPENSES
You can directly contact our Customer Service center as follows:
Via email: email@example.com
By phone from 9:00 a.m. to 2:00 p.m. Monday through Friday
On the phone: 722 66 99 79
The company undertakes to answer in a period of 24/48 hours.
You can place orders online from anywhere, regardless of your country of origin or internet connection.
We deliver in Peninsula
Peninsular Spain: X
Balearic Islands: Consult us expressly
Canary Islands: Consult us expressly
Ceuta and Melilla: Ask us expressly
Europe: Consult us expressly
Normally they will be sent by transport agency 24/48 hours for national territory.
If you have confirmed your order and having been informed of the approximate delivery time, it is taking longer than expected or if you have any other problem with it, please contact our company to confirm if there has been any problem that we were unaware of until that moment. .
All our orders are delivered via courier, within a maximum period of 48 working hours.
So that your shipments can be delivered within the established period, please make sure that the details of your address and contact mobile phone of your order are correct. In the case of providing erroneous or incomplete data for the purposes of calculating the delivery period, the order will be understood to have been placed at the time you provide us with the correct data.
The delivery costs will be calculated and expressed on the cart page once the shipping address is entered, before the confirmation and payment by the Customer and the shipment of the order.
Modification of your order
Once you have placed your order and your payment has been authorised, you will normally not be able to modify your order. If, due to an error on your part, you wish to modify your order, you can contact our Customer Service, but we cannot guarantee that we will be able to process the changes, since the preparation of your order may have started, or even having left our facilities for delivery to your home.
In accordance with the provisions of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, this website provides clear and exact information on the products offered and their price, indicating that they include taxes. applicable and, where appropriate, the amount of shipping costs.
The company reserves the right to modify the price and availability of the products on this website.
The price of each product will be the one stipulated at any time on our website and is expressed in Euros (€), as currency. Although we try to ensure that all prices on the page are correct, errors may occur.
If we discover an error in the price of any of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, the order will be considered cancelled, an email will be sent to you and the amounts that have been paid will be fully refunded.
The prices on this website include the corresponding taxes (for example, VAT).
In the final invoice, the price of the purchased product(s) and the applicable taxes, as well as the shipping costs, where applicable, will be itemized.
- PURCHASE MODE
1.- FIND THE PRODUCTS: You can search for the products in two ways, or by browsing the web by accessing the different sections included in the menus, or by using the search section, within our categories.
2.- ADD ARTICLES TO THE CART: When you find the item you are looking for, you only have to add it to the shopping cart with the “Add to Cart” option. At this time you can continue shopping or complete the purchase, from the option “Finish purchase”, which appears in the upper right part of the screen, in the “Cart” area. At any time you can check the cart from the “Cart” option, located at the top right of the screen, as well as delete or add units of the selected products.
3.- BUY: Once the items have been added to the shopping cart, you can complete the purchase process by accessing the “Confirm” option. The items you want to buy will appear here along with the units of each.
4.- DELIVERY AND BILLING DATA: Here you can identify yourself if you are a registered user, or otherwise enter your billing and delivery data if they are different. From here you will also have the option to register as a user if you wish.
- WAY TO PAY
At www.manolocarrasco.com we accept the following payment methods:
Credit card: Visa, Visa Electron and Mastercard.
In card payments, the charge will be made in real time through the corresponding payment gateway, once the authenticity of the data communicated has been verified. In case of bank transfer, the order and shipment confirmation will not be carried out until receipt of payment has been confirmed.
If you decide to pay by credit card, once you have entered the billing information, you must enter your credit card information.
Our company uses a security certificate S.S.L “Secure Sockets Layer” protocol designed to allow the secure transmission of information. In order to provide maximum security to the payment system, we use secure payment systems from leading financial entities in electronic commerce. Payments by credit card will be made through a payment gateway, with your data being encrypted under the secure server of the virtual POS based on the payment platform chosen by the user, so that all personal data entered on said platforms billing, including credit cards, are sent encrypted (encrypted) to a secure server.
Once the payment of your order has been made, the invoice will be sent in electronic format in PDF to the email address indicated at the time of the order. You can also check your invoices in your customer account.
At www.manolocarrasco.com Paper invoices will not be made.
- PURCHASE GUARANTEES
The products offered on this website have been selected based on our best criteria according to our customer orientation, thinking of their best quality and are subject to the usual guarantees established by law.
All our products have a guarantee, in accordance with Royal Legislative Decree 1/2007, of November 16, which approves the text of the General Law for the Defense of Consumers and Users, they are authorized to be sold in the EU and pass quality controls. In accordance with this rule, the seller is obliged to deliver to the consumer and user products that are in accordance with the contract, responding to him for any lack of conformity.
Therefore, as a consumer you have the right to repair the product, its replacement, a price reduction or the termination of the contract. Products have a two-year warranty from delivery.
You have a period of two months to notify us of the lack of conformity of the product since you became aware of it.
It will be the buyer’s responsibility to provide proper treatment and use of the product. Failure to comply with this point will make the buyer responsible for any anomaly that the product may suffer, said anomaly not being covered by the guarantee.
Regarding the characteristics of the product, CLIO SCENIC ARTS is committed and constantly takes measures so that the photographs shown in the Store are as faithful as possible to the original products, trying to make the minimum errors that could lead to a misinterpretation. of the images.
Special offers, promotions or discounts will be valid until the indicated date.
To make use of the guarantee, it is essential to keep the proof of purchase and the delivery note of the products.
All products that can be purchased on this website include the legally established taxes for said purchase, but the final summary will identify the item(s) purchased and its total price (including taxes).
- RIGHT OF WITHDRAWAL AND RETURNS
According to the regulations governing Distance Selling, in force as of June 13, 2014, and the Consumer Legislation, all customers residing in the European Union have a period of 14 days to exercise the right of withdrawal.
Therefore, you have the right to withdraw from the day you acquired physical possession of the goods.
You can start the purchase withdrawal process at the following link:
PURCHASE WITHDRAWAL FORM
It may also be made to the address indicated in these general conditions through an unequivocal statement (for example, a letter sent by post, fax or email).
In case of withdrawal, the buyer assumes the cost of returning the products. The refund of the amounts of the payments received by our company will be made without delay and, in any case, no later than 14 calendar days from the date on which you confirm the withdrawal. We may withhold the refund until we have received the products and checked their condition.
All merchandise must be returned in its original packaging with all the accessories it contains, in perfect condition and protected, avoiding stickers, seals or adhesive tapes directly on the surface or packaging of the item. Once the withdrawal has been communicated in the manner indicated, the buyer will receive via email the instructions to send us the products to our facilities. The user must send the goods without any delay, within a maximum period of 14 days from when he communicates his desire to exercise the right. Since the transport costs originated by the return will be borne by the buyer, he can choose and look for the agency that best suits your needs or offers you the most competitive rates.
Always remember to return the products in the most protected way possible so that they arrive in perfect condition, we recommend that you keep our packaging until you are sure that no return is going to be made. The company will make a video when opening the package so that customers can verify the status of receipt of the merchandise. To carry out the return, it will be necessary to deliver the product with the packaging in perfect condition as well as to package the product in such a way that it cannot be damaged during transport.
For the purposes of making the appropriate notifications, the company designates the address specified in the legal notice as the contact address. The email provided by the User during the registration process on our website will be used by the company for the purpose of notifying the User.
The User is obliged to keep the data that is referenced in this clause for the purposes of notifications duly updated.
All notifications made by the company to the User will be considered validly made if they have been made using the data and through the means indicated above.
The company is not responsible for any damage that may be caused by the violation of the User’s obligation to keep their contact information updated.
For contractual purposes, you consent to use this electronic means of communication and you acknowledge that all contracts, notifications, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.
Under the provisions of art. 27. 1d) of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, you are informed that you can access our website, as well as the general contracting conditions and perform any management in Spanish.
- ASSIGNMENT OF RIGHTS AND OBLIGATIONS
The Agreement is binding on both you and us, as well as our respective successors, assigns and assigns. You may not transfer, assign, encumber or otherwise transfer a Contract, but you may assign or donate the purchased product to whomever you wish. We may transfer, assign, encumber, subcontract or otherwise transfer a Contract or any of the rights or obligations derived from it in our favor or for us, at any time during the term of this Contract. To avoid any doubt, said transmissions, assignments, encumbrances or other transfers will not affect the rights that, if applicable, you have as a consumer recognized by law or will cancel, reduce or limit in any other way the guarantees, both express and tacit, that we would have could grant.
- FORCE MAJEURE
We will not be liable for any failure to perform or delay in performance of any of our obligations under a Contract that is caused by events beyond our reasonable control (“Force Majeure Event”).
Causes of Force Majeure will include any act, event, failure to exercise, omission or accident that is beyond our reasonable control and, among others, the following:
- Strikes, lockouts or other industrial action.
- Civil commotion, riot, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or any other natural disaster.
- Home confinement, for example, in case of COVID and the like.
- Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
- Inability to use public or private telecommunication systems.
- Acts, decrees, legislation, regulations or restrictions of any government or public authority.
- Strike, failures or accidents of maritime or fluvial transport, postal or any other type of transport.
It will be understood that our obligations derived from the Contracts will be suspended during the period in which the Cause of Force Majeure continues, and we will have an extension in the term to fulfill said obligations for a period of time equal to the duration of the Cause of Force Majeure. We will use all reasonable means to end the Force Majeure Event or to find a solution that allows us to perform our obligations under the Contract despite the Force Majeure Event.
- APPLICABLE LAW AND JURISDICTION
The use of our website and the product purchase contracts through said website will be governed by Spanish law. Any controversy that arises or is related to the use of the website or with said contracts will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals, and in particular to those of the buyer’s domicile.
If you are contracting as a consumer, nothing in this clause will affect the rights recognized by current legislation as such.
In accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council, of May 21, 2013, we make available to the client the following link that allows access to the online dispute resolution platform of the European Union, European Union online dispute resolution platform.
- COMPLAINT FORMS
In accordance with the provisions of Decree 72/2008, of March 4, which regulates the complaint and claim sheets of consumers and users of Andalusia, the existence of complaint sheets available to the public is reported, that you can request at your choice by sending a message to the email address: firstname.lastname@example.org